TERMS AND CONDITIONS
Terms and Conditions.
All garments must be returned in original condition without any damage including markings/stains to the garment. If the garment is not returned in original condition the bond will be kept and damage may require extra payment by renter. If a garment is ruined beyond repair, you will be required to pay the full amount of the item or a price agreed on by HireMelbourne.
Dry cleaning is included in the hire price, just wear and return and we will have it professionally dry cleaned.
To book in an item for a desired hire date, a deposit of the rental cost is needed to reserve the item. If the deposit isn’t paid we can’t guarantee the garment will be available for the date or your event. Try ons and all items are subject to availability of the item.
By renting a garment it is automatically assumed and the responsibility of the renter to have read the terms and conditions and follow these conditions.
NO REFUNDS, we do store credit notes only. In order to receive store credit your item must be returned before your rental date starts / on the day you pick up the item or it has been delivered via postage unless agreed upon by both parties to return a different date. Store credit booked via High Street Runway can only be used on items on High Street Runway app. Store credit excludes postage costs. Store credit is non-transferable and cannot be exchanged for cash.
All transactions are final including sizing, canceled events and change of mind. You may be eligible to switch for another item of equal or less value if you desire on our page or store credit. This is subject to availability. You may be required to cover additional shipping if you cannot pick up or additional rental fee costs. This must be done the same day as you picking the item up or the day the parcel has arrived.
A bond will be collected usually between $50-$100+ depending on the item booked. We collect information like; full name, address, mobile and a photo of a valid driver's license for precautionary reasons.
Your private details will not be shared publicly unless Australian Police or a legal team need to be actioned.
Bonds will be returned once an item has come back from our dry cleaner and all marks/stains come out. This can take up to 1-2 business weeks.
Payment can be done via transfer, cash and the HSR app depending on the item booked.
Store credit or vouchers must be used within one year of returning the item unworn and undamaged, unless agreed upon by both parties to extend the credit note. All vouchers such as the $5 off your next hire cannot be used in conjunction with any other voucher or offer.
If postage is an agreed method we provide both receiving and returning express bags for the garments - tracking number WILL always be given. Postage starts from $25.90 return, this can be more depending on the weight and size of the item. We can ship certain items interstate, please inquire about these items. Not all items are unfortunately eligible for postage so please inquire beforehand.
​
​
​
​
We cannot take responsibility for shipment timing of items via Australia Post. This is out of our control. A return slip already filled in will be included in the package. All you need to do is lodge it in person to the person over the counter at the post office the next business day after wearing the garment. Please ensure to collect a lodgement receipt and DM us a picture of it.
​
​
​
​
Items if eligible for postage are sent approximately a week/business week early. If an item is booked late in the week and postage is requested and accepted we cannot guarantee any postage delivery. We can discuss a potential alternative option if the item doesn’t arrive in time, if the item is not booked the weekend after. You may be required to return the item if it is already booked the next rental week. Subject to availability*
​
​
​
​
Any lost items in the mail is your responsibility due to your choice of delivery method, the RRP of the dress will need to be paid out if Australia Post cannot locate the item.
​
​
Late fees apply, a posted rental needs to be lodged back the next working business day before close of business and a lodgement receipt needs to be sent as proof for returns. This is Monday if worn on the weekend or the next business day if it’s a mid week rental. If this is done any later than the next business day a late fee of $20 a day will be deducted from the bond or requested to pay. This also applies to pick up and drop off dresses from the agreed return date onwards if returned late. You may have to pay the rental fee again for loss of rental damages if the dress isn’t returned in time for the next hire period / weekend. This may be taken out of your bond.
​
Damages and not returned items incur a fee on all items. No alterations should or will be made to the garment. Do not attempt to clean or iron the garment yourself, it will be cleaned professionally upon return. Consequences and damage fees may apply if taken upon yourself to do so. Please let me know of any damages straight away. Unrepairable damage to the dress or unreturned items will result in the full RRP to be paid out in full. No dress will be kept; it must be sent back.
Only the client booking the item may wear this item, it cannot be “shared”. Additional cleaning fees may apply if a standard dry clean can’t remove things such as stains and tan etc. Items are checked thoroughly before they are sent out to ensure all zips etc are working. Photo evidence may be taken before an item is sent out.
Items are to be returned the next business day before COB via lodging at the post office or drop off method. Items are to be returned Monday if an item is booked for a weekend, or next day return if an item is booked on a weekday. Public holiday items may be returned the next business day.
We offer extended rentals, please inquire about these before you pay for your rental. This is not valid for items that have not been agreed upon before the payment has been made or on items that have already been collected or sent out.
All items must be lodged at the post office in person to avoid loss of item.
@HireMelbourne reserves the right to change these terms and conditions at any time without notice. Failure to not read terms and conditions may have consequences. By paying you agree to all terms and conditions.
Australia only bookings
Love - Rach & Kayla xx